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Find out what's happening in the blog. Below is a list of blog items.

Dec 12

You Are the Solution to Water Pollution

Posted to Blog - Clean Creeks Healthy Communities by Janet Hayes

San José’s Watershed Protection Pollution Prevention Team offers seven actions we all can take to help protect our beautiful creeks and the San Francisco Bay from water pollution.

  1. Properly dispose of Household Hazardous Waste
    To enhance energy efficiency, you may have already installed compact fluorescent light bulbs (CFLs) at home. Since CFLs contain mercury, you may wonder what to do when the bulb eventually burns out. These bulbs must be disposed of as household hazardous waste (HHW). A list of local hardware stores that accept them is available on the HHW web site. Many other common household products are considered HHW. Items like mercury thermometers, batteries, cleaners, paints, solvents, motor oil, and thermostats must be disposed of properly at a HHW collection facility to prevent contamination of local waterways. To make a drop-off appointment or learn more, visit the Santa Clara County HHW Program website at or call (408) 299-7300 or (800) 207-8222.
  2. Safely Dispose of Unwanted Medications
    Do you have unwanted or expired medications at home? Find a location to dispose of them properly at one of the fifteen permanent collection bins at The number of bins will soon grow to 65 since the California Product Stewardship Council has received a grant from the Santa Clara Valley Water District and is working in partnership with the City of San José and the County of Santa Clara are working to establish an additional 50 take-back locations throughout the County in the next year. Never flush medications down the drain. Our local wastewater treatment facility may not be able to remove all of the dissolved ingredients, resulting in them potentially flowing directly to the Bay.
  3. Dispose of Grease from the Pan to the Can
    After cooking a delicious meal, scrape leftover fats, oils, or grease into a can or jar, and then place it in the garbage. Grease cools as it moves through the pipes and eventually congeals into a solid mass so never pour grease down the drain where it can cause blockages.
  4. Wipes Clog Pipes – Put them in the Trash
    Cleaning wipes, baby wipes, and “flushable” wipes are so convenient, but how should you dispose of them? The answer: put them in the garbage. Even wipes labeled “flushable” should not be flushed down the toilet because they don’t break down readily like toilet paper. They remain intact as they travel through the sewer system where they can catch on roots and debris and eventually lead to clogs.
  5. Wash your Car at a Commercial Car Wash
    Commercial wash rinse water is recycled. Parts of cars that are designed to wear off with use (such as tires and brake pads) leave toxic residue on the roadway that can result in storm water pollution. Regular washes at a commercial car wash minimize what gets washed down the storm drain. Visit San José’s Pollution Prevention website for additional Auto Maintenance Tips.
  6. Choose Non-Toxic or Less Toxic Cleaning and Personal Care Products
    Many cleaning or personal care products may contain harsh chemicals, which can mix with other chemicals present in the sanitary sewer. There they can form toxic compounds that flow to the San José-Santa Clara Regional Wastewater Facility and negatively impact the treatment processes. Some chemicals can also pass through to the Bay and hurt organisms and vegetation. Compare labels to buy eco-friendly products or make your own at home. Check out these cleaning solution recipes.
  7. Choose Non-toxic or Less Toxic Gardening Products
    Garden and yard chemicals such as pesticides and fertilizers flow into storm drains, streams and the Bay during storms or though excess irrigation. They can affect the health of fish, wildlife and people. Reduce the use of these chemicals by adopting holistic approaches towards sustainable gardening. View more gardening tips.
Jan 10

“San José tackles challenge of digital equity”

Posted to Civic Innovation and Digital Strategy by Astra Kredel

The Paradox Digital Equity in Silicon Valley

As the Capital of Silicon Valley, San José is the “center of the universe” for innovation and disruptive technologies powered by the Internet economy.

The San José metro area is the most connected region in the United States according to the 2015 American Communities Survey. That same year, Bloomberg cited San José as America’s richest city, based on its high median income.

San José, however, is very much a tale of two cities with significant inequality for income and connectedness.

San José’s income inequality gap is one of the largest in the nation, ranking 22nd out of 19,500 cities in 2015. This gap continues to widen according to a December 2016 report issued by the National Bureau of Economic Research.

Despite San José being the Capital of Silicon Valley, more than 12% of our households have no household internet access; in the richest city in the United States, more than 40% of our residents with incomes under $20,000 have no household internet access. This represents 100,000 people, a significant digital divide that cannot be overlooked, and one the City of San José is actively taking steps to reduce.

The key driver that influences the digital divide is affordability. Given San José’s income inequality, not only have people become lost in the statistics -- they have lost practical opportunities to participate in this intensely connected world for learning, jobs, public and commercial services, and civic engagement.

Since President Clinton identified the issue in 1998, the nation has made significant progress to address the digital divide on a national level to reduce long-term implications for social equity and stability. More recently, President Obama pursued many policy initiatives towards the vision of achieving greater digital equity that provides better access and opportunity to digital tools, resources, services, and skills.

This progress could reverse, however, both as the income gap widens and as more educational, workforce, health care, and civic engagement opportunities move online. For example, the “homework gap” in San José reveals too many students attempting to do their homework assignments on smart phones while clustering around school buildings after hours looking for signal.

And not just students are affected. Seniors, small businesses, entrepreneurs, recent immigrants, the unemployed, the homeless, and other underserved community segments also struggle to for inclusion in today’s digital world, whether they are applying for jobs, signing up for Social Security, or emailing to their families. 
Prioritize Innovation and Inclusion

San José has long recognized the need to address the digital equity gap and increase digital inclusion. All of San José’s hub community centers now have free public Wi-Fi and several have dedicated computing facilities where volunteers from nonprofit organizations provide digital literacy training.

The San José Public Library is the largest provider of free Internet access in North America. The Library also provides comprehensive and relevant digital and information literacy training. These solutions, however, are largely ad hoc or “point” solutions, not “system” solutions. They neither reflect today’s mobile society nor address the primary barriers to greater digital inclusion – affordability and availability of broadband internet and appropriate computing devices in the household.

Last year, the San José City Council unanimously adopted a Smart City Vision with the aim of becoming the “most innovative city” in the United States by 2020 – an ambitious goal. The policy promotes the use of innovative technologies to make the community safer, more sustainable, and more digitally inclusive.

The Mayor and City Council also approved the creation of the Office of Civic Innovation & Digital Strategy to help advance the goals of the Smart City Vision through strategy formulation, technology demonstration projects, and large-scale technology solution delivery. As a first order of business, the Office of Civic Innovation created a roadmap to guide our ongoing efforts to embrace new technologies, reframe our core and legacy business applications, and promote digital inclusion.

The Smart City Vision means we will need to shift mindsets -- both in San José and nationally -- so that digital inclusion and digital infrastructure moves from an ad hoc "nice to have" concept to something that is essential to our economic and social development driven by community needs and a strategic plan.

Achieving these goals will require a robust citywide public and private sector digital infrastructure using or installing assets that can provide internet service, as well as the availability of affordable broadband Internet access. To this end, four of our twenty priority innovation projects in the roadmap will address digital inclusion: create a broadband strategy; create a digital inclusion strategy; and pursue two pilot projects targeting the barriers to digital access and affordability that once proven can be taken to scale.

A Focus on Digital Inclusion and Digital Infrastructure

Tackling digital infrastructure, broadband strategy, and digital inclusion strategy together is critical to optimize our efforts because these issues are tightly linked. The development of a broadband strategy will focus on how we might expand, enhance, and fill gaps in the City’s digital infrastructure, ideally through public-private partnerships since public resources are severely constrained. In parallel development, the City’s digital inclusion strategy will identify how we can leverage existing resources and develop new programs and improvements for underserved community segments to overcome the barriers of access, affordability, and digital literacy.

Digital inclusion is most effective when the private sector builds and operates digital infrastructure; we are not proposing that the City enter into competition with the telecom industry. However, the City can intervene strategically when the market fails to meet minimum performance expectations such as affordability, location, bandwidth, throughput, and latency.

San José’s digital inclusion strategy addresses all aspects of digital inclusion – access, affordability, and literacy -- but iterates by community segments. We will focus first on low-income families with students, as well as seniors over 65 – the two segments most digitally excluded. Since local data is not available, “street surveys” are being conducted by a non-profit research company and Stanford University to identify Internet usage and digital inclusion barriers in low-income neighborhoods. Future iterations will focus on digital inclusion for small businesses, entrepreneurs, and other underserved segments of the community.

In early 2017 we will launch “SpeedUp San José,” which will allow residents, visitors, and workers to test out their real-world internet speeds from various providers and provide feedback on pricing and satisfaction. This data will shine a light on private sector market performance at a granular level, and will inform our geographic and segment strategies for digital inclusion and infrastructure.

Partnerships for Access, Affordability, and Adoption

The City of San José is also partnering with the East Side Union High School District to pilot the deployment of free outdoor Wi-Fi for students, their families, and other members of the community. The pilot schools have sufficient devices for students and will provide additional equipment for any households unable to access the Wi-Fi. The students will become the “digital inclusion force” that will provide better access, affordability, literacy, and adoption for households on the wrong side of the digital divide.

This partnership was driven by the school district that secured $2.7 million in funding for the design and installation of infrastructure for first three attendance areas through Technology Bond Measure I approved by San José voters in 2014. We are hopeful this model partnership can be replicated by other San José school districts as well as other cities.

Also, San José is now partnering with Facebook, which is installing its "Terragraph" technology as a proof-of-concept project in our downtown testing the next generation of millimeter wave length, 60 GHz wireless networks. This could lead to an extended deployment by the company and ultimately enable the City to provide affordable or free broadband service at street level, benefiting thousands of residents, businesses, and visitors both downtown and in underserved neighborhoods.

San José, recently designated a “Digital Inclusion Trailblazer” by the National Digital Inclusion Alliance, is well positioned to successfully confront the interconnected challenges of broadband and digital inclusion so that access to top-quality high-speed networks can spur innovation and growth while ensuring these opportunities are available to everyone. 

About the Author

Dolan Beckel, San Jose City Manager’s Office of Digital Inclusion and Broadband Strategy
Dolan is a former telecom industry management consulting, entrepreneur, and University of California at Berkeley engineering graduate who is passionate about equity and social justice.
Sep 02

Using behavioral science to keep San José clean

Posted to Connecting Community by Communications Office

Science at work: learn how the City of San José is using innate human behavior and applying it to public outreach methods for ridding the city of discarded junk that invades the landscape and clutters downtown streets.

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